Business Details
17 Years
experience
Trusted Movers Association in Peoria, AZ
The United States Movers Association (USMA) was established in 2009 to represent carriers and agents in the household goods moving industry. Our organization upholds the highest standards of customer service, recognizing that moving involves not just goods but people's lives. We serve members including long-distance, local, and international moving companies, ensuring quality service at competitive prices. Our arbitration program meets DOT requirements, providing a neutral resolution process for disputes. Membership benefits include industry networking, compliance resources, and enhanced credibility. We are committed to advancing the moving industry through ethical practices and customer-centric solutions.Our team works to ensure members meet stringent performance criteria while maintaining affordability. With nationwide and international reach, we support movers in delivering reliable, transparent services. Our arbitration process is designed to resolve disputes efficiently, protecting both businesses and consumers. We provide educational resources and compliance tools to help members succeed in a competitive market. Through continuous advocacy and support, we aim to elevate industry standards and customer satisfaction.
Services
Arbitration Program
Membership Services
DOT Compliance
Industry Representation
Customer Service Standards
Details
- Year established: 2009
Highlights and features
- We offer DOT-compliant arbitration programs for dispute resolution.
- Our members adhere to stringent customer service performance criteria.
- We provide industry networking and compliance resources since 2009.
- We support local, interstate, and international moving operations.
- Our arbitration process ensures transparent, binding resolutions.
What people say
Excellent service
Highly professional
Great support
Trustworthy
Reliable
Services
Arbitration Program
Our DOT-compliant arbitration program provides a neutral process for resolving disputes between movers and customers. This binding process ensures fair outcomes through written submissions without in-person hearings. Designed to meet federal requirements, it protects both businesses and consumers while maintaining industry standards.
Membership Services
Membership offers access to compliance resources, arbitration programs, and industry networking. Benefits include certification materials, regulatory guidance, and enhanced credibility through association with quality-focused movers. Members receive support for maintaining performance standards and competitive pricing strategies.
DOT Compliance
We help movers meet federal regulations through required arbitration programs and documentation. Services include providing DOT-mandated forms, compliance training, and updates on regulatory changes. This ensures members operate within legal frameworks while avoiding penalties for non-compliance.
Customer Service Standards
Our organization establishes rigorous service standards for members to ensure consistent, reliable moving experiences. These guidelines cover handling customer possessions, communication protocols, and dispute resolution practices. By enforcing these standards, we maintain industry credibility and customer trust.
Industry Representation
We advocate for movers through policy engagement and industry promotion. Services include representing member interests in regulatory discussions, developing best practices, and enhancing public perception of the moving industry. This support helps members navigate challenges and capitalize on growth opportunities.
Questions
What arbitration services do you provide?
We offer DOT-compliant arbitration programs for resolving disputes between movers and customers through written submissions.
How does membership benefit moving companies?
Membership provides compliance resources, arbitration access, industry networking, and enhanced credibility for quality-focused movers.
Are your members required to meet service standards?
Yes, members must adhere to our stringent performance criteria and customer service standards.
How can I verify a mover's USMA membership?
Contact us directly or check our member directory for certified companies in our network.
What areas do your members serve?
Our members operate locally, nationally, and internationally for household goods moving and storage.
